First Time Fix
The most effective way to contact us to us for service is to immerse yourself in our CRM Platform Jobber.
Please take a moment to complete the form provided, and you will be seamlessly entered into our system. As soon as youcontact us, and your request is received, our entire team is promptly notified, ensuring a swift response from our end. Rest assured, we prioritize efficient communication and will make it a priority to reach out to you promptly to discuss your needs and get started on addressing them. We value your time and the opportunity to serve you, and we are eager to provide you with the exceptional service you deserve. Contact us today!
The purpose of this form
The purpose of this form is to support our commitment to achieving the “First Time Fix” or “One and Done” objective, a key performance indicator within our service company. Our aim is to efficiently repair malfunctions or failures during our initial visit. However, certain challenges may arise. Unique or infrequently used devices may require the sourcing of specific parts, necessitating a follow-up visit. Additionally, service requests made during late hours may face delays due to supplier closures, impacting our ability to provide immediate repairs. These uncontrollable factors can increase the cost of service repairs, but our intention is to mitigate these through the strategic use of this form.
We aim to…
We aim to streamline communication and reduce misunderstandings by enabling maintenance personnel to directly report issues, thereby enhancing the accuracy of service requests. We will coordinate with their managers to confirm approval of the work. Incorporating photographs into our process, we aspire to complete repairs on our first visit, minimizing the need for return trips.
This initiative
This initiative is part of our broader effort to offer superior service to our clients, positioning us as the most effective and reliable trade partner. Through these measures, we are dedicated to enhancing efficiency and customer satisfaction.